We strive to provide high-quality Creative Cloud subscriptions at an affordable price. However, due to the nature of digital products and discounted pricing, our refund policy is limited and strictly enforced.
Eligibility for Refund
You may be eligible for a refund only under the following condition:
- You are unable to access your Creative Cloud account due to a technical issue, after contacting our support team.
- If our support team is unable to resolve the issue and restore access to your account, you will be issued a full refund.
Please note:
We make every effort to resolve issues quickly, and in most cases, access issues are resolved without the need for a refund.
Non-Refundable Situations
We do not offer refunds in the following cases:
- You change your mind and no longer wish to use the subscription.
- Your account is fully functional and accessible.
- You failed to follow the proper installation or activation steps without contacting support for help.
- You purchased the subscription in error or no longer need it.
Support Requirement
Before a refund can be processed, you must contact our support team to attempt to resolve any issues with your account. Refunds will only be granted if we are unable to fix a verified issue preventing access.
Refund Processing Time
Once a refund is approved and issued:
- Stripe (Card Payments): Refunds typically take 5–10 business days to appear in your bank or card account.
- PayPal: Refunds usually appear within 3–5 business days, but it can take up to 10 business days depending on your bank.
Please note that processing times may vary depending on your bank or payment provider.
By purchasing a subscription from us, you agree to this refund policy.
If you have any questions or need help with your subscription, please contact our support team.